Services
ITIS logistic products and solutions are well supported by a dedicated Customer Service team offering a comprehensive range of services to our clients, from daily customer support, to software customization, product training and data base hosting.
- Customer support centres are established in Hong Kong and Xiamen, PRC
- The centres are open 8 hours daily, during normal business hours
- In addition to direct phone contact, clients have easy access to a web-based call log system, which will be monitored by fully qualified representatives to handle client queries from around the world
- Clients using ITIS AFR(JP24) solution have 7x24 phone support
- We provide 7x24 service support as an option for clients using ITIS freight forwarding and accounting solutions.